Return & Refund Policy for sangtok
Return Eligibility and Timeframe
At sangtok, you may request a return within 30 days of delivery for most orders. This 30-day period is the standard return window during which we accept return submissions. Please ensure you initiate your return request within this timeframe to qualify.
Condition Requirements for Returns
To be eligible for a change-of-mind return, products must meet the following conditions:
- Unused and in original condition suitable for resale
- With original packaging and all included accessories
- Clearly identifiable by an order reference or proof of purchase
Note that certain item types—such as customized products, perishable goods, or hygiene-sensitive items—may be subject to specific legal and policy restrictions regarding returns.
This return policy does not limit your rights if a product is faulty, damaged, unsafe, or not as described.
How to Submit a Return Request
Before sending anything back, please contact sangtok customer support by visiting our website contact page or emailing buivanan98.984@gmail.com. Provide the following details:
- Your order reference number
- The product(s) you want to return
- A brief explanation of why you are requesting a return
We will provide you with specific return instructions. Do not ship items before receiving confirmed return address details from us, as returning them to an unapproved location can delay processing.
Handling Items Received Damaged or Incorrect
If you receive an item that is damaged, defective, or not the product you ordered, please notify us as soon as reasonably possible. Include photos and relevant order information to help us assess the issue quickly.
Depending on the situation and applicable laws, your resolution may include a repair, replacement, refund, or other appropriate remedy.
Refund Process and Timing
Upon receiving your returned items, sangtok will inspect them to ensure they meet our return criteria. Once approved, refunds will be processed back to your original payment method.
Refunds typically appear within 5 to 10 business days, though timing may vary by payment provider and bank.
Please note that a refund notification does not guarantee immediate availability of funds in your account.
Return Shipping Costs
If you are returning items due to a change of mind, you may be responsible for return shipping fees where permitted by law and as disclosed by sangtok.
For returns caused by shipping errors, defective items, or other store-related issues, return shipment costs will be handled according to applicable laws and our store procedures.
Exchanges
If you would like to exchange a product, please reach out to customer support. Exchanges depend on product availability and eligibility. If an exchange is not feasible, we will discuss alternative solutions with you.
Order Cancellation
If you wish to cancel an order, please request cancellation within 24 hours of placing it. Once processing or shipment has begun, cancellation may no longer be possible.
Accepted cancellations and any corresponding refunds will be managed in line with applicable terms and consumer protection laws.
Additional Information
Change-of-mind returns that do not meet our stated conditions may be declined, where legally permitted. This policy does not affect your legal rights in cases of defective or misrepresented products.
For further assistance or questions about returns and refunds, please contact sangtok through our customer support options provided on the website. Providing detailed order information and clear descriptions will help us serve you promptly.