Shipping Policy for sangtok
Order Processing and Preparation
When you place an order with sangtok, we first verify payment, review inventory, and prepare your items for shipment. This preparation phase takes 1-3 business days and is separate from shipping transit time. During holidays, promotions, or high-demand periods, additional processing time may be necessary.
Shipping Methods and Fees
The shipping options, along with estimated costs, will be clearly presented during checkout based on your delivery address, the products selected—including braided wigs and human hair dreadlock extensions—and carrier availability. Shipping fees are calculated dynamically and displayed at checkout for you to choose from available services.
Estimated Delivery Time
After your order ships, you can expect delivery within 5-10 business days. Please note that this timeframe is an estimate and not a guarantee. Factors such as weather conditions, carrier delays, customs inspections, transportation interruptions, or incorrect address details may affect the exact arrival date.
Shipment Tracking and Notifications
Once your order is dispatched, sangtok will provide shipment confirmation and tracking details when available. Tracking updates may take some time to appear in carrier systems, as packages must be scanned and registered before information becomes visible.
Address Verification and Changes
Verify your shipping address carefully before completing your purchase on sangtok. If you identify a mistake, contact our customer support as soon as possible at buivanan98.984@gmail.com. Please be aware that once order processing or shipment dispatch has started, we cannot guarantee address changes.
Delivery Issues and Damages
If your order does not arrive within the estimated timeframe, shows unusual tracking information, or arrives damaged, please reach out to sangtok customer support promptly with your order number and a detailed description of the issue. For damaged deliveries, kindly provide photographs of the packaging and the affected products to assist us in resolving the problem efficiently.
International Shipments and Import Fees
For orders shipped outside the United States, customs duties, import taxes, clearance fees, and other charges may apply depending on your destination’s regulations. Responsibility for these additional costs is determined by the shipping terms and applicable laws. Review these potential charges before completing your international purchase.
Failed Delivery Attempts
If a carrier is unable to deliver your package, they may offer redelivery, hold it for pickup, or return it to sangtok. Any further arrangements and associated costs depend on the carrier’s procedures and legal requirements relevant to the failed delivery event.
Policy Updates
sangtok may update its shipping options or destination coverage over time. For the most current information, please refer to the details provided at checkout and any notifications related to your order.